Creating refreshing and rewarding journeys to determine better engagement and brand loyalty .Today’s customers expect the same effortless experiences no matter where they are, and whenever they choose to shop. Their buying decisions are made in journeys—often online and in-store—with many choosing to self-serve. That’s until they have a question, need to check on order status, or complain. This is when your omni channel experience is really put to the test. Make it easy and reliably great, and they will love you for it. Get it wrong, and they’re likely to shop elsewhere.
Our retail customer experience results help you design and deliver special retail experiences for your customers at every touch point. Our inventive omnichannel solutions will allow you to forecast customer behaviours and blend experiences across channels to win loyalty and earn wallet share, all at a lower cost to serve.
Digital Enablement
Modernize your Code Metric operations to stay in-tune with today’s customers. We help you reimagine your customer experience and digitally assist your business with invention and technology to capture valuable insights, develop processes, engage staff, and gain higher levels of agility. Our retail customer experience solutions approach maximizes value from your existing IT investments, and, where it makes sense, familiarize new technology, such as AI, automation, mobile, and cloud-based solutions. We enable your business to work smarter, be better associated for development, and stay ahead of the competition.
Customer-Centered Design
Know your customers and you will know how best to serve them—not as channel-based shoppers, but as people. We get together experience design, customer analytics, and journey mapping to comprehend your customers and make impactful experiences that fit with your products and your brand. Our lifecycle marketing programs, based on personas and shopping preferences, increase loyalty and drive more sales.
Upsell and Cross-Sell
Need help to grow income? We afford people and technology to change customer experiences and drive sales across all touch points. We associate technology-infused and analytics-led operations to hyper-personalize your digital marketing and orchestrate the buying journey. And AI-assisted, highly skilled brand advocates make and convert the moments when customers are ready to buy, allowed by visualization tech to guide the sale during a live chat or call—creating truly cooperative and engaging buying experiences.
A retail vision focused on efficiency
As you transform traditional models and constantly improve new uses, we help you to implement advanced, concrete, inventive and scalable strategic results. Together, we build quickly operational solutions in each distribution ecosystem. We make the end customer and their expectations the focus of our thinking and our solutions respond to your present and future challenges with ease.
Building a new retail-customer relationship together
Code Metric has been supporting the major retail players, working as closely as possible on their issues and transformation challenges: consulting, integration, deployment, HR development.
We place our focus on three main activities - consumer goods, DIY and luxury - and have established an offer comprising four components:
• Design and facilitation: developing the sales experience, channels, etc.
• Adaptation and optimisation: customer process review, IS optimisation, etc.
• HR change management
• Business Process Automation (BPA)
Our teams are on hand to provide you with the best possible support, contributing tailored results modified to each problem and objective
Service offerings for Retail and Ecommerce
Code Metric offers a full range of services to accomplish the end-to-end customer journey for your company. Its Code Metric services for Retail and Ecommerce industry are cost-effective, flexible and scalable covering the entire sales cycle from pre-order to post-sales support. Making a digital environment to drive fast and most accurate support to the brands, it deploys chatbots for self-service, implements Robotic Process Automation (RPA) to develop process proficiencies, and applies retail data analytics to augment customer engagement.
Digital
• Social Media Management
• Conversational Automation (Chatbots/Voicebots)
• Industry-focused Automation
• Data and Analytics
• Intelligent Video Analytics
• Omni-channel CRM

Technology

• Digital Commerce
• Application Development
& Maintenance (ADM)
• Intelligent Testing
• DevOps
• IT Consulting
• Product Re-engineering
• System Integration
• Legacy Systems
• Core Applications
Open Retail is an innovative commercial model. A strategy. A culture. A mindset.
It’s about being open to serve customers wherever, whenever and however they want. Co-creating shopping experiences they’ll pay for. Pay more for. Pay for more often and keep paying for.
Being open to doing business in a standardized, single-view way, while familiarizing to local cultures, needs and regulations. Being open to repurposing your stores. Allowing retail invention with new approaches to fulfilment. Integrating simple, seamless payment.
Being open to building on the retail technology you already have, evolving as you scale.
Being open to turning data into decisions, differentiators and delight.
Being open to freeing your employees to serve your customers the way that only people can.
Being open to working in partnerships within a growing ecosystem.
Being open to more imaginative, sustainable, transparent and transformative retail.
It’s a bold vision, but Open Retail can be achieved one change at a time.
Cashier-Free Store
Self-service solutions for the future. Shelf weight sensors, multi-camera tracking and mobile app integration permit shoppers to basically grab what they need and leave the store.
Digital Store Commerce in the Cloud
Combine online, mobile and in-store shopping into a single transaction for consistent trading experiences and real-time data access.
End to End Digital Shopping
Connect your enterprise data to achieve inventory, pricing, orders and payments seamlessly across stores and online.
Mobile Shopping for Online and In-store
Participate new shopper and employee technology with your current commerce platform through our agile toolset, API platform and micro service architecture.
Insight-Driven Retail Performance
Visualize trends and critical factors in your daily business, through multiple data sources.